Build a profitable and thriving business with CRM part 3

Join our three-part Customer Relationship Management (CRM) masterclass webinar series where Customer Experience experts Alicia Menkveld, Dante St James and David Letizia run through everything you need to know about using CRM software in your business. Across the three parts, we’ll show you the basics of CRM, explore tips and tricks to help you save money and time and dive into advanced CRM strategies that will help you grow your business!
Running a business takes time but there are things you can do to save effort, delight customers and boost your sales. In this free webinar, Customer Experience experts Alicia Menkveld, Dante St James and David Letizia host a question-and-answer panel and help you integration your Customer Relationship Management (CRM) software with the rest of your business. Not only will they answer your questions, they’ll also provide a masterclass on integrating your emails, managing customers and quotes, and using analytics to track your effectiveness all from within your CRM software.

This workshop is brought to you by Business Station and AusIndustry under the ASBAS Digital Solutions Program.

About Digital Solutions – Australian Small Business Advisory Services
ASBAS is one of the most generously supported digital transformation programs for small business by the Commonwealth Government. This iteration of the program has been run by Business Station in QLD, WA and NT for three years and has had a significant positive impact on the small business community.
This event will give you the chance to learn about the details of the program, what’s on offer and who can access the free or highly subsidised support, training and resources! Perhaps you will find them beneficial for yourselves, your network or your clients.
To better understand what’s on offer, we will encourage each attendee to register themselves to the program before the event, or otherwise by attending this workshop, you will be registered.

Alicia specialises in sales strategies, processes & systems, automation tools, business strategy & planning and team effectiveness.
She can help you with:
Mapping out Online Products (online courses, memberships or group coaching programs) and advising on the technology set-up.
Mapping out Sales Funnels.
Business Strategy, Pricing & Planning.
Advising on automation & CRM tools like Kajabi, Clickfunnels, Infusionsoft & Ontraport.
Planning projects & creating workflows with Trello and Asana.
She has a reputation for quickly producing results and inspiring people to take brave action.
Alicia has 20 years business experience and consulted to corporate companies and SME businesses in South Africa, the UK and Australia.
She designs and facilitates business programs and training for individuals and teams, and has successfully set up and run businesses on two continents over the last twenty years.
Alicia is a twice-published author, keynote speaker & trainer whose varied life experience and business acumen offers her clients an attractive mix of mindset, business savvy and personal development.

Dante is currently Head of Digital at Treeti Business Consulting, founder of digital agency, Clickstarter, and an experienced speaker, presenter and training across media, marketing and technology.
With a background in both digital and traditional media since 1996 when he was still studying Medicine, Dante is now one of just 7 accredited Facebook Community Trainers in Australia and the only person in Australia to have also added certification in Facebook’s Digital Marketing Associate, Marketing Science, Media Planner and Media Buyer courses.
Also a Google Digital Springboard program partner and holder of some 82 individual technology certifications, he is a highly capable advisor across Digital Marketing, Social Media, CRM systems, workflow management, GSuite and office productivity tools, desktop security, Websites, Search Engine Optimisation (SEO), eCommerce, Instant Communication and leveraging technology for small businesses of all types.

David Letizia established Daizitel Pty Ltd in 2014 to work with Small and Medium sized Businesses. The trading name registered under this company is Your Business Optimised ( and it focuses on business turnarounds, process improvement and building marketing systems.
We help business clients with content and marketing automation using CRM (Customer Relationship Management) Software including Infusionsoft and Keap. We work with other CRM systems like Active Campaign, ZOHO and Hubspot. We also work with Mailchimp and other email broadcast systems.
We recommend and provide advice regarding implementation of all aspects of digital marketing including social media (LinkedIn & Facebook), videos, branding, photography, copywriting, websites and other related marketing services.