Customer service is a single interaction whereas customer experience incorporates the entire customer journey. Understand the whole customer experience process and learn the critical link between each customer interaction and social media. Discover how important customer interactions are for your online presence and what you can do to generate positive word of mouth from each and every customer.
This workshop is brought to you by Business Station and AusIndustry under the Digital Solutions Program.
Business Strategist and Managing Director of One Eighty Marketing, Kristy Bailey has more than 18 years’ experience in strategic marketing, communications, PR and business management.
Kristy has founded two highly successful start-ups and has worked closely to develop and grow more than 20 small businesses throughout Australia, achieving results such as huge revenue growth and multiple state and national award wins. She has also written and delivered training packages to assist in the personal development and education of a wide range of small businesses.
Kristy holds a number if professional qualifications including a Diploma in Tourism and a Masters in Marketing and through her strategic approach takes pride in helping businesses to accomplish their goals.
#ASBAS #smallbusinessperth #Perthsmallbusiness
About Digital Solutions – Australian Small Business Advisory Services
Digital Solutions is one of the most generously supported digital transformation programs for small business by the Commonwealth Government. This iteration of the program has been run by Business Station in QLD, WA and NT for three years and has had a significant positive impact on the small business community.
This event will give you the chance to learn about the details of the program, what’s on offer and who can access the free or highly subsidised support, training and resources! Perhaps you will find them beneficial for yourselves, your network or your clients.
To better understand what’s on offer, we will encourage each attendee to register themselves to the program before the event, or otherwise by attending this workshop, you will be registered.
Important – Participating businesses must be aware that this information will be provided to the Commonwealth Department of Industry, Science, Energy and Resources for program evaluation and reporting purposes; and businesses may be approached by a representative from the Department to complete a survey on the services provided.